Senior Technical Support Engineer II

October 17, 2026

Overview

The Senior Technical Support Engineer II role involves providing high-quality technical assistance to ensure seamless customer experiences. Working as part of a global support team in Sydney, Australia, the position operates on a shifted schedule that includes weekends to maintain continuous support coverage. Responsibilities include handling product-specific cases, managing escalations, providing phone support, responding to alerts, and acting as a Queue Manager during weekend shifts.

Requirements

Candidates typically need a minimum of five years of related experience alongside a Bachelor degree, or equivalent work experience. The role requires strong verbal and written communication skills, excellent troubleshooting abilities, and a background in Linux, Unix, and Windows Enterprise Server operating systems. Applicants must understand technical internet fundamentals including HTTP, SSL, and IPv4 or IPv6, and possess working knowledge of Java, web containers such as Tomcat and JBoss, web servers like Apache and IIS, enterprise virtualization, and cloud-based platforms including AWS, Azure, and Google Cloud Platform.

How to apply

Interested candidates should review the listing details and application guidelines provided by the employer to submit their candidacy.

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