Senior Customer Success Manager - EMEA

Overview

The Senior Customer Success Manager position is a full-time role based in London, United Kingdom, operating within the Europe region. This position reports directly to the regional customer success leader and serves as the primary post-sales point of contact for customers. The role involves guiding new and expanding customers through implementation and adoption, helping them achieve specific use cases, and realizing value from the platform. Visa sponsorship may be available for suitable candidates.

Requirements

Applicants must have at least five years of experience in a customer-facing role, preferably in account management, customer or partner success, or onboarding and implementation, with a documented history of exceeding targets. Candidates need experience owning the renewal process and being accountable to a retention quota, alongside strong discovery and qualification skills with a preference for training in sales methodologies like Command of the Message or MEDDIC. Additional requirements include strong project management skills, experience working on a technical product that interacts with developers or technical personas, familiarity with the DevOps space, and experience with both proactive and reactive customer success motions. Candidates must possess existing technical knowledge alongside strong communication, organization, adaptability, problem-solving, and sales acumen.

What you get

The role provides the opportunity to work in a commercially focused customer success organization, driving year-over-year growth and managing renewals and expansions. Responsibilities include customer onboarding, risk identification and mitigation, technical guidance, prescriptive selling, acting as a trusted advisor, and building executive relationships and champions.