Product Support Engineer - EMEA

Overview

Ashby is hiring a Product Support Engineer to join its global Support team in the EMEA region. This role provides an opportunity to help establish the technical support presence across European time zones, contributing to 24/7 global coverage without relying on traditional on-call rotations. The Support Engineering function acts as the technical layer between frontline support and engineering, managing complex issues related to integrations, APIs, data mapping, and migrations.

What you get

The position offers the chance to be one of the first Support Engineers across European time zones, bringing regional customer patterns to a global team and helping build regional operating practices. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants should have experience in a hands-on, customer-centric technical role involving independent investigation of ambiguous issues across APIs, integrations, logs, data, and application behavior. Candidates must be comfortable navigating customer conversations, logs, databases, and code-level context to find root causes, distinguish between configuration problems and true product defects, and write precise investigations for engineering teams. The role is not suited for individuals primarily seeking high-volume support roles using predefined troubleshooting steps, internal IT or systems administration backgrounds, or those wanting a position focused on writing production code.

How to apply

Applicants are asked to choose the specific role that best reflects their experience and interests between the Product Support Specialist and Product Support Engineer options, rather than applying to both.