Customer Enablement Specialist (12 month FTC)

Overview

Kaluza is hiring a Customer Enablement Specialist for a 12-month fixed-term contract based in Paris, France. This role sits within the Client Delivery EMEA team and reports to the Operating Model Design Lead. The position requires an existing right to work in the EU, as visa sponsorship is not available for this opportunity. Applications must be submitted in English.

What you do

As a Customer Enablement Specialist, you will act as a bridge between Kaluza's technology and its users, empowering clients, partners, and colleagues in French-speaking markets to master the platform, including its AI-powered capabilities. Your responsibilities include strategic training and programme partnership by conducting learning needs analysis and managing workstreams using agile project management. You will create and deliver content by producing high-quality training materials in both French and English, such as interactive workshops, e-learning modules, and quick reference guides, and conducting virtual and in-person sessions. Additionally, you will drive adoption and impact by providing post-training support, coaching, monitoring programme effectiveness, and iterating based on performance metrics.

Requirements

Applicants should have bilingual fluency in both French and English with outstanding communication skills. The role requires operational and technical SaaS training expertise, project and programme management experience within complex environments, and demonstrable operational experience, particularly in energy sector operations or contact centre settings. Candidates need AI fluency with experience in delivering training on AI features, the ability to simplify complex technical concepts, strong facilitation skills, and a collaborative, proactive approach. Energy sector acumen and proven training leadership are considered distinct advantages.

What you get

The position offers a salary between €42,400 and €53,000. Financial and insurance perks include a discretionary bonus, Alan Mutuelle Health Insurance, life and death insurance via Alan, and standard Sécurité Sociale contributions. Allowances include a 50 percent commuting expense reimbursement, a €200 Home Working Allowance, and a €150 Learning Fund. Time off and flexibility benefits comprise 25 days of holiday plus bank holidays and RTT days, Moments That Matter Leave, Compassionate Leave, two paid volunteering days, flexible working options, and career break eligibility. The work mode is hybrid, with an expectation of three days a week in the office.