Commercial Account Manager

Overview

Veezu is a taxi and private hire technology business operating across hundreds of UK towns and cities, offering tech-driven on-demand mobility. It is hiring a full-time Commercial Account Manager with its headquarters in Cardiff, United Kingdom. The role manages several account-based customers across the country, including ownership of account plans, account profitability, contract management and escalation of service standards. It also covers onboarding and retention of new and existing business account customers through a dedicated book of business.

Account management duties include building relationships with key stakeholders, holding quarterly or six-monthly reviews, making sure every commercial customer has a signed contract or standard Terms and Conditions stored electronically, aligning Home to School accounts with the company strategy, supporting school contract servicing and chasing outstanding payments. Growth and retention work covers account retention, new revenue streams within existing customers, onboarding, tariffs and performance monitoring. Customer service includes resolving queries and complaints by email, ticket and phone, acting as the escalation point for serious complaints including safeguarding concerns, and keeping feedback handling in line with licensing and GDPR obligations.

Service delivery includes monitoring performance against customer service levels and KPIs, working with regional managers, moving manually booked accounts to automated offerings, embracing new technology and sharing best practice with other account managers. The manager is first point of contact for new business, including acquisitions, and supports integration work. Compliance expectations include the company Safety First approach, data principles, mandatory training and maintaining ISO27001 information security standards.

Requirements

The company looks for strong, polite communication by phone, in person and email, the ability to multitask and prioritise, and a team focus. The person guides commercial operations in the region in support of the group commercial strategy and must be prepared to travel to other hubs and clients.

What you get

The role is flexible on location, with three days per week expected at a hub such as Cardiff, Manchester, Shrewsbury, Sheffield, Leeds, Liverpool or Cambridge.

Who can apply

Visa sponsorship is available for suitable candidates. Veezu welcomes applications from all backgrounds.