Business Application Support Analyst
Overview
The Business Application Support Analyst position involves supporting and optimising the business applications that drive day-to-day operations at Zilch. The role requires acting as a primary point of contact for internal departments to manage application support, address incidents, improve operational efficiency, and build AI-powered automations. The position operates in an agile environment and is based at Zilch UK in the United Kingdom, following a hybrid schedule with office-based days on Monday, Wednesday, and Thursday, and remote working on Tuesday and Friday.
Requirements
Applicants must demonstrate proven analytical skills alongside the ability to problem solve and understand business applications and their underlying processes. A successful candidate needs a solid comprehension of APIs and integrations, the capacity to learn new concepts quickly, and a track record of implementing best practice processes.
The role calls for effective time management, independent work pipeline control, and teamwork initiative. Candidates are required to have practical experience building AI-assisted workflows or automations using prompting techniques, as well as a strong grasp of change management, testing, user acceptance testing, and release validation. Furthermore, applicants must be capable of translating technical concepts for non-technical stakeholders and possess a robust awareness of data security best practices.
What you get
Permanent employees receive access to a pension scheme, a Death in Service scheme, income protection, and a Share Options Scheme. Perks include five percent back on in-app purchases, two hundred pounds for work-from-home setup, casual dress, workplace socials, and healthy snacks.
Comprehensive health and wellbeing provisions feature private medical insurance covering general practitioner consultations, prescribed medication, inpatient and outpatient care, mental health support, optical, dental, audiological cover, physiotherapy, advanced cancer cover, and menopause support. An Employee Assistance Programme offers unlimited mental health sessions, twenty-four-seven remote general practitioner and physiotherapy access, and round-the-clock emotional and practical support helplines. Additional benefits cover shopping discounts, one-on-one wellbeing consultations, and gym membership reductions.
Family-friendly policies provide enhanced maternity, paternity, adoption, and shared parental leave. Learning and development opportunities include support for professional qualifications and memberships, a learning suite for e-courses, internal training programmes, and financial conduct authority and regulatory training.