Customer Support Intern

Overview

The Customer Support Intern position provides an opportunity to gain practical experience within a fast-paced SaaS environment. The selected individual will join the Customer Support team to work alongside experienced professionals, assisting customers, investigating issues, and understanding company products and services. The role involves exposure to support tools, internal workflows, and cross-functional collaboration with departments such as Product, Engineering, Sales, and Customer Success.

Who can apply

Candidates should possess strong written and verbal communication skills, a customer-oriented mindset, and good problem-solving abilities. Applicants need to be comfortable working with technology, capable of learning new software applications, and possess strong attention to detail. A good command of both written and spoken English is required, along with a positive, proactive, and collaborative attitude.

Preferences include recent completion of a degree in Business, Information Technology, Computer Science, Communications, or a related field. Additional useful backgrounds involve previous experience in customer service, support, administration, or technology environments, as well as familiarity with SaaS products, CRM systems, or ticketing platforms. Basic technical understanding of APIs or software products, along with an interest in technology and maritime sectors, is considered beneficial.