Customer Care Representative at Flexiple: Remote Opportunity in India | Full-Time
Overview
Flexiple is recruiting a Customer Care Representative on behalf of a global pharmaceutical company that is establishing its customer care hub in India. This full-time position allows for remote work within India or from designated office locations across the country, including Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, and Ahmedabad. The role involves assisting patients, healthcare providers, and business partners by responding to enquiries, resolving issues, maintaining accurate records, and ensuring that all interactions meet established quality and compliance standards.
Who can apply
This opportunity is suitable for professionals with one to five years of experience in customer service, contact centres, healthcare support, or client relations. Applicants must demonstrate excellent written and spoken English, along with the ability to communicate calmly, professionally, and compassionately. Candidates interested in the remote arrangement must have a reliable internet connection, an appropriate workspace, and the ability to use digital customer support tools. The remote arrangement is limited to eligible candidates in India.
What you get
The position provides a chance to work within the customer care operations of a global pharmaceutical company through its India-based hub. The employer offers remote-friendly recruitment across India, long-term placement, training support, and structured processes to help representatives perform their responsibilities effectively. Additionally, one application may be considered for the advertised role and other suitable opportunities within the network, depending on the candidate profile and available vacancies.
Requirements
Applicants are required to have between one and five years of experience in customer care, customer support, or a contact-centre environment. The role requires responding to enquiries through telephone calls, emails, and online chat while following established procedures and scripts. Successful candidates must maintain accurate records of customer interactions in accordance with company policies, handle confidential information responsibly, and escalate sensitive cases without unnecessary delays. Preferred experience includes previous work in healthcare, pharmaceuticals, or another regulated industry, as well as familiarity with customer relationship management systems, helpdesk platforms, quality assurance procedures, and case management.
How to apply
Interested candidates can submit their applications online through Flexiple using a resume, LinkedIn profile, or the available application form. The selection process consists of five stages, starting with profile shortlisting, followed by three technical interviews, and concluding with a founder interview. Applicants should review the vacancy and confirm their eligibility before submitting their details.