Customer Trust Specialist

Overview

Fireworks is looking for a Customer Trust Specialist to join the London office and help operate the customer-facing side of the trust program. In this role, responsibilities include managing security questionnaires end to end, operating trust automation platforms, maintaining the knowledge base, handling one-off customer requests, supporting customer calls across EMEA and beyond, and assisting with contract reviews. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants should have three to five years of experience in customer-facing security, trust, or GRC roles such as security assurance, customer trust, vendor security review, or security-focused sales engineering. Candidates need hands-on experience with security questionnaires across formats and frameworks like SOC 2, ISO 27001, GDPR, UK GDPR, and NIST, as well as some exposure to contracts including DPAs and MSAs. Strong written communication skills, working knowledge of cloud environments such as AWS, GCP, or Azure alongside SaaS architectures, interest in trust automation and AI-assisted tooling, a detail-oriented mindset, and a collaborative, low-ego approach are required. Familiarity with AI and machine learning platforms, LLM inference, or AI governance concepts is considered a bonus.