Customer Success Manager - Enterprise

Overview

The Customer Success Manager position focuses on helping small and medium-sized businesses and enterprise customers succeed by improving trusted calling experiences. The role involves owning a portfolio of large enterprise accounts across the UK and Europe with full accountability for retention, renewals, and expansion. Team members operate in an environment emphasizing transparency, autonomy, and ownership.

Who can apply

Candidates should typically have five or more years of experience in customer success, strategic account management, or enterprise account management at a business-to-business software-as-a-service or technology company. Applicants must possess fluent English and business-level proficiency in at least one additional language, specifically French, Spanish, or German, to manage European accounts.

Requirements

Applicants need a demonstrated track record of owning and growing large, complex enterprise accounts, including six- or seven-figure renewals and expansions against net revenue retention or quota targets. Experience influencing senior executives and navigating large organizations with multiple stakeholders is required. Candidates must display strong commercial sense to build value cases, lead negotiations, and link product capabilities to financial and operational outcomes. Additional helpful background includes experience with enterprise customers in regulated industries, communications technology, caller identity solutions, and working knowledge of UK and European Union regulations on caller identification, spam, and fraud.