Customer Success Intern

Overview

Kpler offers an internship position within the Digital Customer Success department. The organization focuses on simplifying global trade data and providing intelligence for the maritime, energy, and commodities sectors through user-friendly platforms.

The intern will assist the Digital Customer Success team with onboarding Tier 3 customers, managing customer inquiries via email and chat, tracking customer usage and health indicators, and maintaining CRM documentation. Additional responsibilities include contributing to engagement initiatives like webinars, creating customer resources such as guides and tutorials, collecting feedback, and collaborating internally with sales, marketing, product, and support teams.

Who can apply

Candidates must possess strong verbal and written communication skills in English and a customer-focused attitude. Applicants should be curious, eager to learn about SaaS products and markets, and comfortable working with spreadsheets and digital tools. The role requires strong attention to detail, organization, an analytical mindset to interpret customer usage trends, and the ability to work both independently and collaboratively.

Requirements

Applicants need strong organizational skills for documentation and follow-up activities, along with a problem-solving approach and a willingness to ask questions. While prior experience with CRM or customer engagement platforms is not required, it is considered a plus.