Customer Success Associate

Overview

Orbital is an artificial intelligence platform designed for real estate legal work, connecting the legal and physical record to make real estate transactions faster, clearer, and less manual. The organization is currently seeking a Customer Success Associate to join the team in London, United Kingdom. This position offers a direct path into Customer Success with opportunities for professional growth either vertically into account ownership and portfolio management or diagonally into other high-growth functions. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants should be early-career individuals with one to two years of experience in a hypergrowth SaaS or AI company as a business development representative, sales development representative, or junior customer success hire. Alternatively, candidates may have one to two years of experience in a real estate-adjacent role such as a commercial real estate paralegal, research associate, or operations coordinator in a commercial real estate or legal environment. All candidates must possess exceptional written communication skills, fast response instincts, and the confidence to communicate by phone and engage with senior legal and real estate stakeholders. Additional qualifications include intellectual curiosity regarding technology, AI, and the legal and real estate industries, alongside a high ownership mentality and ambition to grow.