Senior Manager, Resource & Capacity Management (Parental Leave Cover)

Overview

The Senior Manager, Resource and Capacity Management position is a temporary parental leave cover role based in London, United Kingdom, within the Europe region. The role supports the effective planning, deployment, and utilisation of talent across the Global Operations Centres by managing resources for selected global clients and leading key resource management activities.

Requirements

Candidates ideally have experience in resource management, people operations, or a related area. The position requires strong communication, proactive organization, and influencing skills, along with experience managing resource requirements across multiple clients, teams, or geographies. Applicants should possess a good understanding of utilisation, capacity management, and workforce deployment, plus strong analytical skills to convert workforce data into practical actions. Additional qualifications include stakeholder-management skills, the ability to manage multiple priorities, experience delivering cross-functional projects or process improvements, strong problem-solving skills, and the capacity to operate independently while knowing when to escalate issues.