Product Specialist

Overview

Juicebox is seeking a founding London-based Product Specialist to join the team in London, United Kingdom. This role sits at the intersection of customer support and product quality, focusing on resolving live support requests, investigating real-time bugs, and collaborating with engineering and product teams to keep customers unblocked. The position requires working in the office five days a week, with relocation options open for suitable candidates.

Requirements

Candidates should possess two to four or more years of experience in support engineering, product operations, customer success, customer experience, or customer support within a SaaS company. Applicants need to be clear and calm communicators with strong empathy, and must be curious and scrappy problem-solvers who can manage fast context switching. Additional preferences include background knowledge in AI, SaaS, or recruiting tech, a technical or product management background, and familiarity with tools such as Pylon, Paraform, Linear, Notion, HubSpot, or PostHog.

What you get

Full-time employees receive top-of-market compensation ranging from 75,000 to 95,000 GBP per year alongside meaningful equity. Daily meals are provided, including catered breakfast, DoorDash corporate lunch orders, and dinner for those staying past seven in the evening. UK employees are offered comprehensive private medical insurance with zero excess, a 1,500 GBP annual wellness stipend, and a 3,500 GBP yearly commuting stipend.