(Junior) CS Operations Manager- Complaints Management (m/f/d)

Overview

Raisin is seeking a Junior Customer Service Operations Manager for Complaints Management to join the Customer Service department in Berlin, Germany. Founded in 2012, Raisin is a financial technology platform connecting consumers with banks to provide savings and investment products across the European Union, the United Kingdom, and the United States. The company currently employs over 800 people from more than 75 countries and holds more than 80 billion euros in assets.

What you get

Employees receive an annual professional development budget of two thousand euros alongside four dedicated training days per year. The position offers flexible working hours, home office options, and thirty vacation days, as well as a company pension scheme supported with a twenty percent contribution. Additional perks include a subsidized Urban Sports Club membership, a subsidized Deutschland Ticket, tax-savings bicycle leasing through JobRad with covered monthly insurance costs, office snacks, fresh fruit, drinks, and potential relocation support.

Requirements

Applicants need completed training, ideally within banking, insurance, the legal field, or a comparable area, together with at least one to two years of professional experience in complaint management, customer service, or handling demanding customer inquiries within a financial services or regulatory setting. Candidates must demonstrate strong de-escalation skills, the ability to prioritize tasks under high ticket volumes while meeting service level agreements, and good IT skills specifically concerning Google Workspace and Zendesk. Minimum C1 fluency in either German or Dutch is required, alongside good working proficiency in English at a C1 level.

How to apply

Interested professionals can submit an application to be considered for the role. Raisin operates as an equal opportunity employer committed to fostering an inclusive and diverse environment.