Head of Customer Success

Overview

Evenito AG is hiring a Head of Customer Success for an indefinite contract position based in Zürich, Switzerland. The role involves leading customer excellence, managing the post-service organization, and reporting directly to the CEO. Visa sponsorship may be offered for suitable candidates.

Who can apply

Candidates must have at least three years of experience in Customer Success, Implementation, or Account Management within a B2B SaaS environment. Applicants are required to be fluent in English and German, with the ability to comfortably follow Swiss-German in client meetings. Previous experience leading a small team is ideal.

What you get

The position offers a hybrid remote work arrangement with flexible schedules and 30 days of paid vacation, plus an additional day off for every year of service. Employees receive contributions toward a public transport pass, access to a modern headquarters near Zürich HB with coffee and snacks, and opportunities to participate in team events, summer swims, and company parties.

Requirements

The role requires a hands-on doer mindset with the ability to jump into daily support queues, lead and coach a team of five, and manage escalations by partnering with Product and Management. Candidates must be tech-savvy, able to analyze usage data, capable of scaling a Customer Success operating model, and skilled in communicating with enterprise executives and internal teams.