(Junior) Customer Service Agent – Dutch Speaking (m/f/d)

Overview

Raisin is looking for a Junior Customer Service Agent to join its customer service department based in Berlin, Germany. The role focuses on supporting Dutch-speaking customers primarily through inbound phone calls and emails, and eventually live chat, regarding financial products and platform services without providing investment advice.

What you get

Selected candidates gain access to an employee development budget of 2,000 euros alongside four full training days annually. Additional benefits include flexible working hours, home office options, 30 vacation days, and a company pension scheme supported with a 20 percent contribution. Employees also receive subsidies for the Urban Sports Club membership, the Deutschland Ticket, and bike leasing through JobRad with monthly insurance coverage, plus complimentary snacks, fresh fruit, and drinks at the office.

Requirements

Applicants must speak Dutch at the C2 level in both written and spoken forms and have a good command of English. Candidates should be comfortable using Microsoft Office and Google Workspace, able to handle multiple tasks under pressure, and interested in complex topics related to modern finance and capital markets. Prior professional experience in customer service or support is considered desirable.