Junior CS Agent – German Speaking (m/f/d)
Overview
Raisin is an international financial technology company connecting consumers with banks across the European Union, the United Kingdom, and the United States for savings and investment products. The Customer Service department is seeking a Junior CS Agent speaking German to join the team in Berlin. The role involves supporting German-speaking customers primarily through inbound phone calls and emails, as well as future live chat, regarding financial products, account openings, investment processes, and basic tax issues without providing investment advice.
Who can apply
Candidates must be located in Berlin and possess C2 level fluency in German, both written and spoken, along with fluency in English. Applicants should have solid office IT skills and an interest in modern finance, capital markets, and complex topics. While professional experience in customer support is desirable, it is not strictly required across any specific industry. The company values strong communication skills, a solution-oriented mindset, good judgment, and the ability to handle multiple tasks under pressure.
What you get
Employees receive an employee development budget of 2,000 euros accompanied by four full training days annually. Additional benefits include flexible working hours, home office options, 30 days of vacation, and a company pension scheme supported with a 20 percent contribution. Subsidies are provided for an Urban Sports Club membership and the Deutschland Ticket, alongside a bicycle leasing option through JobRad with covered monthly insurance costs. The office provides snacks, daily fresh fruit, and drinks, and relocation support may be available for candidates moving from another city or country.
Requirements
The position requires C2 proficiency in German and fluency in English. Candidates need solid IT skills using office tools and must reside in Berlin. The role entails managing customer inquiries independently via phone and written formats while working alongside colleagues and stakeholders.