Junior CS Agent - UK

Overview

Raisin seeks a Junior Customer Service Agent to support the growth of its platform in the UK. The position is based in the Manchester office, operating within a hybrid work model that requires two days in the office each week, with Wednesday serving as the core in-office day.

Requirements

Applicants must have at least two years of experience in a customer services role with a proven track record of delivering exceptional service, alongside fluent spoken and written English skills. Candidates should be organised, detail-oriented, comfortable using Microsoft Office and Google Workspace, and able to learn new systems quickly. While not essential, a working knowledge of Individual Savings Accounts and professional experience in customer support are considered advantageous.

What you get

The role includes 28 days of annual leave plus bank holidays, one day of birthday leave, and a company stakeholder pension featuring a minimum employer contribution of 5 percent. Staff members receive an employee development budget of 1,700 pounds alongside four full training days per year. Additional benefits comprise daily snacks, breakfast, fresh fruit, drinks, annual retreats in European cities, and various team-building events.