Junior Credit Management Analyst w/ Italian
Overview
SumUp is offering a position for a Junior Credit Management Analyst with Italian in the Operations department. The role is based in Milan, Italy, utilizing an office-first setup within a multicultural team environment. The Credit Management team oversees subscription and hardware financing operations across five European markets, including France, Italy, Spain, DACH, and the UK.
Who can apply
Candidates must have native or near-native fluency in Italian, alongside a good working level of English. Applicants should possess experience in a customer-facing role involving payment collection, sales conversations, or negotiation. Individuals are expected to be comfortable working with financial or administrative data and Excel, while displaying strong written and verbal communication skills with a sales-oriented approach. Additional preferred qualifications include experience with Salesforce or Tableau, and fluency in French, German, or Spanish.
What you get
The position includes an annual learning and development budget of €2000 for individual career advancement and conferences. Employees receive 22 days of annual paid leave, 32 hours of Ex Festivita personal hours, public holidays, and special leave days. Additional benefits consist of corporate pension contributions, access to a mental health Employee Assistance Programme, a one-month sabbatical after three years of service through Break4me, and a referral bonus program.
Requirements
The role requires managing open payments and serving as the dedicated point of contact for the Italian market. Responsibilities include contacting merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements. Analysts respond to queries from Customer Care and Customer Success teams, manage cases in the Finance Salesforce queue, process administrative account changes and cancellation requests, and collaborate with external debt collection agencies on complex cases. Financial information is read and interpreted primarily across Salesforce platforms.