Junior Credit Management Analyst w/ French
Overview
SumUp is hiring a Junior Credit Management Analyst w/ French to join the Operations department based in Barcelona, Spain. The Credit Management team oversees the subscription and hardware financing business across several European markets including France, Italy, Spain, DACH, and the UK. In this role, you serve as the dedicated point of contact for the French market, managing open payments and helping keep customer accounts on track.
What you do
The position involves contacting merchants via phone and email to collect overdue subscription payments and negotiate repayment agreements. Responsibilities include responding to billing, payment, and subscription queries from internal teams, handling cases in the Finance Salesforce queue according to agreed service levels, and processing account changes and cancellation requests. You also collaborate with external debt collection agencies on complex cases and interpret financial information using SumUp platforms.
Requirements
Applicants need native or near-native fluency in French, alongside a good working level of English. Candidates should have experience in a customer-facing role involving negotiation, sales conversations, or payment collection, and must be comfortable working with Excel and financial or administrative data. Strong written and verbal communication skills are required, along with an interest in building a career in finance or credit operations. Experience with Salesforce or Tableau, as well as additional fluency in Spanish or Italian, is considered a nice to have.
What you get
Employees receive a dedicated annual learning and development budget of 2000 euros for individual development and education. The position includes 23 days of paid leave plus public holidays and special leave days, subsidised Edenred restaurant tickets, Monday office breakfast, a one-month sabbatical after three years of service, and a referral bonus program. The work arrangement is office-first from the Barcelona location.