Senior Customer Success Manager, Corporate - Life Sciences

Overview

AlphaSense is hiring a Senior Customer Success Manager focused on the corporate life sciences sector. The position is based in London, Greater London, United Kingdom, and requires regular in-office presence. The role involves managing a concentrated portfolio of strategic, high-value accounts within complex global organizations to drive long-term return on investment, ensure company-wide platform adoption, and foster account expansion. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants must have four to six or more years of professional experience in customer success or account management, backed by a proven track record of managing a strategic portfolio. Candidates need experience working with clients in the life sciences industry, which encompasses pharmaceuticals, biotechnology, medical devices, and diagnostics. Familiarity with workflows in competitive intelligence, business development, and clinical and commercial strategy is considered a strong bonus.

Candidates must possess technical acumen to independently lead sophisticated conversations regarding data integrations, application programming interfaces, large language models, and AI-driven market intelligence solutions. The role requires excellent communication skills for cross-functional collaboration and customer engagement, alongside the ability to travel up to twenty percent of the time. Applicants should also demonstrate natural leadership and thrive in fast-paced environments.

How to apply

Interested candidates should verify and submit their applications through the official AlphaSense careers platform, ensuring that all communications originate from an official company email domain.