Senior Customer Education Manager, Live Programs

Overview

Fin, part of Salesforce, is hiring a Senior Customer Education Manager for Live Programs based in London, United Kingdom. This role sits within the Fin Customer Education team, which drives customer onboarding, adoption, and transformation at scale through live and on-demand educational experiences. The position requires travel throughout the year to support live events and customer engagements.

What you get

The position operates under a hybrid working policy that requires employees to be in the office at least three days per week. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants need eight or more years of training experience, which must include three to five years in a SaaS or tech environment alongside professional services or customer success experience. Candidates must have a strong grasp of adult learning principles, proven content design skills for creating clear presentations, and the ability to communicate complex technical concepts and AI product nuances. Additional requirements include strong executive presence for presenting to large audiences and C-suite executives, adaptability in live presentation environments, and superb program management abilities encompassing stakeholder management, subject matter expert engagement, and end-to-end project oversight.