Principal Program Manager - Operations Management - London (hybrid) or UK remote

Overview

Convera is hiring a Principal Program Manager for Operations Management to ensure that critical operational, technology, customer, and business challenges receive clear ownership and timely resolution. This position is situated within the Operations, Product & Tech organization and acts as a trusted extension of the Head of Portfolio & Operations Management. The role coordinates across Product, Engineering, Operations, Customer Support, Risk, Compliance, and executive leadership to drive alignment, handle high-priority escalations, and manage incidents.

Requirements

Applicants should have extensive experience in program management, business operations, payments, fintech, financial services, or related fields managing enterprise-scale initiatives within complex, regulated environments. Candidates need a deep understanding of the payments ecosystem, including customer-impacting operations, money movement, risk management, regulatory considerations, and complex incident response. The position requires a proven ability to influence senior leaders and align Product, Engineering, Operations, Risk, Compliance, and Commercial teams with strong executive presence and judgment. Successful applicants must demonstrate experience leading high-profile escalations and incident management with a root-cause mindset, as well as a background in designing operating models, governance frameworks, and escalation protocols from the ground up. Exceptional communication, organizational, and stakeholder management skills are also necessary to synthesize complex issues into actionable outcomes.

What you get

The position offers a market competitive salary along with the opportunity to earn a bonus and career growth opportunities within a global organization. Employees receive a flexible work approach allowing for hybrid or remote arrangements, paid holidays, time-off, and leave policies, plus three additional wellness days off per year. Additional benefits include private healthcare, a selection of flexible benefits, and five days of paid time off per year for volunteering opportunities and charity work.