Head of Operations
Overview
The Head of Operations position is a full-time, hybrid role based in Covent Garden, London, at the head office of 1St%20Formations. The employer is a leading provider of company formation and compliance services in the UK, operating as a certified B Corp and carbon-neutral business with an annual revenue of £18m and over 1 million companies formed. This role provides operational leadership across customer sales, retention, customer service, mail, company secretarial, and serviced offices or business centres. Working in partnership with the CEO, the Head of Operations translates strategic priorities into practical plans, driving day-to-day operational performance, cross-functional alignment, and execution excellence across associated business lines.
Requirements
Applicants should be commercially astute operators with experience running operations across multi-disciplinary or multi-entity service businesses, ideally within a scaling small and medium-sized enterprise environment with roughly 150 staff and £18m revenue. Candidates need experience in subscription, membership, or business-to-business services models, as well as experience coordinating diverse business units while maintaining performance accountability. The role requires strong operational and organisational capability, credibility to work closely with senior leadership, and an understanding of regulated, professional services, or compliance-led environments. The ideal candidate is a data-led, collaborative, and change-oriented leader who can translate plans into measurable execution, build alignment across diverse teams, and strengthen processes while supporting growth and innovation.
What you get
The position offers a salary between £90,000 and £110,000 per year, accompanied by a comprehensive benefits package. Additional offerings include real opportunities for progression as the business scales, the chance to influence both the customer experience and product development, and a culture that values ownership, impact, and continuous learning. Visa sponsorship may also be offered for suitable candidates.