Customer Support Specialist (DACH - German speaking)

Overview

Light is seeking a Customer Support Specialist for the DACH region to join the Customer Success support team based in London. The position involves serving as the primary contact for German-speaking customers via email and chat, handling day-to-day technical questions, and troubleshooting live issues. The role requires working in the London office and collaborating closely with Account Management, Product, Sales, and Marketing teams.

Who can apply

Candidates must have at least two years of customer support experience, including background supporting customers in a B2B SaaS environment. Applicants need to be fluent in both German and English, possess experience with a case or ticket management system such as Intercom, Pylon, or Zendesk, and be comfortable multi-tasking across multiple customer conversations. Preferred qualifications include a background in finance, accounting, or fintech, and familiarity with ERP or accounting platforms like NetSuite, SAP, QuickBooks, or Xero.

What you get

The position offers a competitive salary accompanied by stock options, a generous package of paid annual leave plus public holidays, regular social events, and company off-sites. Additional benefits include in-office amenities at the London hub and career growth opportunities within a fast-growing start-up environment. Visa sponsorship may be offered for suitable candidates.

Requirements

Applicants must demonstrate excellent communication and problem-solving skills, strong attention to detail, a proactive attitude, and the ability to work both independently and within a team. Candidates are also required to be genuinely excited about working in an AI-first environment and actively using AI tools.