Strategic Account Manager - Enterprise Hospitality (Paris)

Overview

Lightspeedhq is seeking a Strategic Account Manager to support enterprise customers in the hospitality segment. The primary point of contact for the largest hospitality customers in France, this role focuses on driving growth, product adoption, and stakeholder management to build long-term business partnerships. The position is based in Paris, France, and follows a hybrid working model.

What you get

The position offers a full-time contract with career growth opportunities and exposure to modern technology within a flexible work environment. Benefits include participation in the Lightspeed equity scheme, a health and wellness credit of up to 400 euros per year, and mental health support via the Modern Health App. Employees can also utilize the People Experience benefit to work from nearly anywhere globally for 60 days a year, receive time off for volunteering, and access a transit benefit for public transportation. Additional perks include lunch reimbursement on office days in Paris, health insurance with attractive guarantee plans, and accommodations for candidates with disabilities upon request.

Requirements

Applicants need three to five or more years of experience in account management or strategic customer success within a business-to-business software as a service environment, ideally working with enterprise customers. Candidates must understand software as a service metrics such as net revenue retention, product adoption, expansion, renewals, and churn, and possess the ability to manage complex multi-level stakeholder structures. Fluent business-level French and English are required. Experience in the hospitality, point of sale, or hospitality tech industry is considered a plus.