Senior Operations Representative Compliance

Overview

The Senior Operations Representative Compliance position is an employment opportunity based in London, United Kingdom, within the Europe region. The role sits within the Rider Onboarding and Compliance Team, which helps applicants become riders to supply customer demand and ensures riders remain in service and compliant. Deliveroo is part of DoorDash, allowing team members to collaborate across DoorDash and Wolt systems and leaders.

What you do

The role reports to the Rider Compliance Team Lead. Responsibilities include accurately loading riders to compliance sweeps for valid documentation, monitoring compliance flows to reduce friction, managing vendor compliance queues, and providing subject matter expert compliance knowledge for new market launches. Additional duties involve responding to internal and external compliance escalations, maintaining process and training documentation, providing training to new starters and vendors, and identifying opportunities to reduce process inefficiencies. The position also requires collaborating with the team to achieve key performance indicators and proactively mitigating compliance risk within the fleet and processes.

Requirements

Applicants must be proficient in spoken and written English, exhibit confident communication, and possess high organizational skills with a strong attention to detail. Candidates should be strong team players who are comfortable in a fast-paced environment, capable of adapting to change, self-motivated, eager to learn, and curious enough to challenge ineffective processes. Technical requirements include familiarity with G-Sheets or Excel for maintaining complex spreadsheets, as well as experience using Salesforce.