Product Manager - Agent Experience (Fluency in French & English required)

Overview

Kaluza is seeking a permanent Product Manager for Agent Experience within its customer care team. The preferred work location is Paris, France, with the option for applicants based in London, United Kingdom. The position operates on a hybrid schedule requiring presence in the office three days a week. The role requires full professional bilingual fluency in both English and French, alongside an existing right to work in the EU, as visa sponsorship is not offered for this opening. Travel to client sites, such as Brussels, is expected at approximately one to three trips per month initially, reducing to one to two times per quarter over time.

Requirements

Applicants should ideally bring deep contact centre and user experience expertise, including end-to-end user journey ownership for high-frequency operational tools, user research, journey mapping, and usability testing with agents and supervisors. Candidates need strong working knowledge of EU accessibility standards and proven experience integrating products with complex third-party platforms and vendor ecosystems. A successful track record of implementing or localizing products for external enterprise clients from discovery to live deployment is required, as is the ability to use operational metrics to drive product decisions and a platform-first mindset. Full professional bilingual proficiency in both written and spoken English and French is mandatory. Additional advantages include experience leveraging artificial intelligence tools, machine learning, or large language model integrations within customer service desktop workflows, prior background in SaaS platforms, the energy sector, or utility migrations, and hands-on experience scaling user interface consistency across product teams.

What you get

Compensation consists of a salary ranging from €46,000 to €55,000 or £47,000 to £59,000, supplemented by a discretionary bonus. Financial and insurance benefits include Alan Mutuelle Health Insurance, life and death insurance via Alan, and standard Sécurité Sociale contributions covering pensions, family allowances, and unemployment insurance. Allowances provided include a fifty percent commuting expense reimbursement, a two hundred euro home working allowance, and a one hundred and fifty euro learning fund. Time off and flexibility provisions include twenty-five days of holiday plus bank holidays and reduction of working time days, moments that matter leave, compassionate leave, two paid volunteering days, flexible working options, and career break eligibility.