Customer Success Manager (f/m/d)
Overview
Moss is offering a full-time position for a Customer Success Manager located in London, United Kingdom. The role focuses on driving SaaS revenue growth by proactively engaging with customers, identifying upsell opportunities, mitigating churn risks, and helping clients unlock product value.
Requirements
Applicants need proven experience in a proactive commercial-centric role, ideally within a B2B setting, alongside prior experience in upselling products and features to existing clients. Fluency in English at the C2 level is required. Ideal candidates should possess a customer-obsessed approach, commercial mindset, clear communication skills, an analytical mindset, and expert operational abilities to manage multiple requests and prioritize effectively.
What you get
The position includes a top-of-market compensation package with equity, a 600 EUR or GBP Learning and Development Budget, and the option to work from abroad for 20 days, alongside other local benefits. Employees also participate in in-person office activities such as weekly breakfasts and Friday demos.
Links in this posting
- Moss closed a €35 million Series C
- We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:
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